Systems and processes of civil registration services in local administration : A case study of Ko Khwang Suddistrict Municipality Muang District Chanthaburi Province
The research aimed to study people’s satisfaction and recommendations of systems and processes of civil registration services in Local Administration of Ko Khwang Subdistrict Municipality Muang District in Chanthaburi Province. The mixed method approach of the quantitative and qualitative research was used in this study. The survey research, in-depth interview, and participatory observation were applied to this research. The results showed the high satisfaction level to the systems and processes of the civil registration services operated by Ko Khwang Suddistrict Municipality in Muang District of Chanthaburi Province. All of the aspects and each aspect of services were satisfied. The research findings would be a source of information and could be used as the recommendations for the systems and processes of services in term of personnel staff, service staff, facilities, and qualified services.
